Frequently Asked Questions
The solar-PV system of Time Energy Sdn Bhd.
We’re part of the Time Group, established in telecommunications for nearly 30 years. Our aim is to make your shift to solar simple and pocket-friendly. With our extensive background, we bring tech expertise and high-performance standards to the solar sector.
Solar systems typically last about 25 years, so it’s important to pick a provider that stays the course. As part of the Time Group, you can count on us to be there for you well into the future.
As part of a listed company, we offer the stability and longevity that many solar companies lack. With licenses from key authorities like Suruhanjaya Tenaga (ST) and the Sustainable Energy Development Authority (SEDA), we have already completed over 300 installations. Additionally, our Savings Guarantee ensures that you save at least 100% of what you pay us on your TNB bills, providing further confidence in our services.
We’re a solar energy service provider under the Time Group, a trusted telecommunications leader delivering decades of reliable service and unmatched quality.
Solar panel systems typically last up to 30 years, so it’s important to pick a provider that stays the course. As part of the Time Group, we offer the stability and long-term support that many others cannot match. We do everything from system design to purchasing every component to training our own installation teams to ensure a good quality solution.
- We offer Next-Gen Solar panel systems that combine top-tier components and custom innovation for unmatched performance, savings and future-readiness.
- We offer comprehensive support with 24/7 monitoring, onsite teams, and a 24/7 call centre.
- We’re fully licensed by Suruhanjaya Tenaga (ST) and the Sustainable Energy Development Authority (SEDA), and have completed over 500 installations to high levels of customer satisfaction.
Solar panels (also known as PV or photovoltaic cells) capture sunlight and with an inverter, convert it into electricity that we can all use.
Under the government’s Net Energy Metering (NEM) programme, solar systems are linked to the TNB power grid. They export excess solar electricity to TNB and draw from it when needed. The grid effectively serves as storage, so a battery isn’t essential.
Solar panels can be installed on most roof types (excluding shingle and asbestos), as long as the roof is in good condition and properly angled to receive sufficient direct sunlight.
Yes, as long as there is sufficient space on your roof.
It still works using available sunlight, but expect a slightly reduced output.
Solar panels don’t work at night because they need sunlight to generate electricity.
No, your solar system will shut down during a TNB outage to safeguard TNB technicians working on repairs. It will automatically resume once TNB power is restored.
It’s clean, renewable, not generated by fossil fuels (oil, gas and coal) and doesn’t emit any harmful pollutants.
You need approvals from authorities like SEDA and TNB to secure your Net Energy Metering (NEM) benefits. We’ll explain everything during our site visit and take care of all applications and approvals for you.
Solar panels (also known as PV or photovoltaic cells) capture sunlight and with an inverter, convert it into electricity that we can all use.
Under the government’s Net Energy Metering (NEM) scheme, solar panel systems are linked to the TNB power grid. They export excess solar electricity to TNB and draw from it when needed. The grid effectively serves as storage, so a battery isn’t essential.
They still work using available sunlight, but expect a slightly reduced output.
Solar panels don’t work at night because they need sunlight to generate electricity.
No. For the safety of TNB technicians working on repairs, your solar panel system will automatically shut down during an outage and resume once TNB power is restored. For uninterrupted power, the inverter we install is capable of integrating with a battery and cut-over switch; however, please note that these are not included in our standard package.
It’s clean, renewable, not generated by fossil fuels (oil, gas and coal) and doesn’t emit any harmful pollutants.
You need approvals from authorities like SEDA and TNB to secure your Net Energy Metering (NEM) benefits. We’ll handle all applications and obtain necessary approvals. If you live within a gated community, you may also need to obtain a permit from your management office for us to conduct the installation.
Solar panels are similar to other electrical appliances in your home, like refrigerators and air conditioners, in terms of safety.
Solar panels are free from harmful radiation. The electric field radiation from inverters is minimal, similar to that of a fluorescent light tube.
Not when designed and installed correctly. Our solar system designs exceed industry standards and local regulations, ensuring utmost protection with earthing, circuit breakers and surge protection for both panels and inverters. All our installers are licensed by the respective authoritative bodies, ensuring professional and safe installations.
Yes. We install panels on a mounting structure to ensure no direct contact or damage. As a bonus, they can help cool down your roof.
Yes, most roofs can. To ensure safety, we consult with you and conduct a physical inspection to check for issues like termite damage and water leaks before installation.
If it needs repairs, it’s best to sort that out before the panels go up. If not, we’re good to go.
Solar panels are similar to other electrical appliances in your home, like refrigerators and air conditioners, in terms of safety.
Solar panels are free from harmful radiation. The electric field radiation from inverters is minimal, similar to that of a fluorescent light tube.
Not when designed and installed correctly. Our solar panel system designs exceed industry standards and local regulations, ensuring utmost protection with earthing, circuit breakers and surge protection for both panels and inverters. All our installers are licensed by the relevant authorities, ensuring professional and safe installations.
Yes. We install panels on a mounting structure to ensure no direct contact or damage. As a bonus, they can help cool down your roof.
Yes, most roofs can. To ensure safety, we consult with you and conduct a general inspection to check for issues like termite and water damage before installation.
If it needs repairs, it’s best to sort that out before the panels go up. If not, we’re good to go.
Net Energy Metering (NEM) is a government incentive scheme that allows you to install a solar panel system to generate your own electricity and reduce your electricity bills.
Here’s a simple explanation:
- Consume electricity as you normally would (for example: 1,000 kWh).
- Generate your own electricity through your solar system (for example: 500 kWh).
- Pay TNB for the difference between what you consume and what you generate (1000 kWh – 500 Kwh = 500 kWh).
Under NEM, excess energy is sent to TNB, essentially selling back at the rate you pay. This results in a ‘net’ amount in your monthly TNB bill.
These credits offset your TNB bills in the months ahead, up to 31 December each year.
The contract for NEM lasts for 10 years.
You may continue to save on your TNB bill by directly using the solar electricity generated by your system. Additionally, as technology advances, using a battery for storage and consumption may become a more feasible option.
Yes, if you’re a registered TNB consumer in Peninsular Malaysia with your name on both the property title and the bill.
NEM has a limited quota, so it’s a good idea to secure your share early and not miss out on the benefits.
Yes, you are eligible for the cash rebate of up to RM4,000 through the Solar for Rakyat Incentive Scheme (SolaRIS). The rebate will be paid directly into your bank account by TNB, subject to the terms and conditions of the SolaRIS programme. Please note that SolaRIS is managed entirely by TNB.
Net Energy Metering (NEM) is a government incentive scheme that allows you to install a solar panel system to generate your own electricity and reduce your electricity bills.
Here’s a simple explanation:
- Consume electricity as you normally would (for example: 1,000 kWh).
- Generate your own electricity through your solar system (for example: 650 kWh).
- Pay TNB for the difference between what you consume and what you generate (1000 kWh – 650 Kwh = 350 kWh).
Under NEM, excess solar electricity is exported to TNB, essentially selling back at the rate you pay. This results in a ‘net’ amount in your monthly TNB bill.
You’ll accumulate NEM credits in your TNB bill. These credits offset your TNB bills in the months ahead, up to 31 December each year.
The contract for NEM lasts for 10 years.
It depends on the government policy at that time. Our systems are designed with a zero-export feature that lets you continue saving on your TNB bill by directly using the solar electricity generated by your system. And as technology advances, using a battery storage system may become a more feasible option.
Yes, if you’re a registered TNB consumer in Peninsular Malaysia with your name on both the property title and TNB bill.
Yes, since NEM has a limited quota. Our goal is to help you secure your share as quickly as possible by gathering the necessary documents early on. This ensures that everything is in order for a smooth application process.
We require copies of your MyKad, last 3 TNB bills and proof of home ownership (e.g., Cukai Taksiran bill), in compliance with SEDA requirements:
- Document consistency: We check that names and addresses match on all documents.
- Document corrections: Discrepancies in documents like the Cukai Taksiran bill, may take up to three months to correct.
- Eligibility verification: We verify that your TNB account is eligible for NEM, and address any name or tariff mismatches, which could also take up to three months to correct.
- System design: Your TNB bills also provide us with insights into your electricity usage history, helping us design an appropriate system.
Yes, you are eligible for the cash rebate of up to RM4,000 through the Solar for Rakyat Incentive Scheme (SolaRIS). The rebate will be paid directly into your bank account by TNB, subject to the SolaRIS terms and conditions. Please note that SolaRIS is managed entirely by TNB.
We provide two options: rent-to-own and outright purchase. Here’s a simple comparison to help you decide which suits you best:
| Rent-to-Own | Outright Purchase | |
|---|---|---|
| Savings | As early as the first month | After payback period |
| Payment Method | Low monthly payments | One-time upfront payment |
| Financing | Not required | Optional credit card EPP |
| Contract | 10-years (5 and 7 year options available) | N/A |
| Comprehensive Maintenance | Included for the contract term | Chargeable |
Yes, we offer 5- and 7-year options that allow you to purchase the system quicker. All purchase options and their associated costs will be detailed in our proposal.
We will propose a system size based on your electricity usage (from your TNB bills), the current tariff structure, and government policies. Our goal is to maximise your total savings over your 10-year NEM contract.
You are free to choose differently, and we will customise a configuration accordingly. When deciding on a system size, consider future energy needs like EV chargers or more aircond units. Do take note that an:
- Optimally-sized system: Considers your current TNB consumption and Malaysia’s tiered electricity pricing structure, to ensure the best savings for every RM spent.
- Oversized system: May generate more electricity that you consume and have excess NEM credits that would be lost at the end of the calendar year.
- Undersized system: May not generate enough solar electricity to cover your needs or keep you off the higher tariff tiers.
We guarantee consistent solar electricity generation (measured annually in units of energy i.e., kWh) that translates to reliable savings on your TNB bills. This is applicable only for our rent-to-own plan.
This kWh guarantee depends on your system size. Specific details will be outlined in our proposal.
We provide the following for the entire duration of your contract at no extra cost:
- 24/7/365 support: Continuous monitoring to identify and address issues quickly.
- Routine maintenance: Periodic health checks and panel cleaning.
- Repairs and replacements: Includes all parts, materials, labour and transportation.
- System optimisation: Includes relocating the panels if needed.
We use proprietary monitoring software integrated into our Emit Digital Energy Hub.
We provide the annual assessment report within a month after each calendar year’s end.
We’ll take all necessary corrective actions – such as repairs or replacements – at no cost to you to ensure it meets the promise.
- Grant us timely access for maintenance and necessary rectifications.
- Notify us immediately if you notice any issues with the system.
- Ensure that the system is not turned off or tampered with in any way.
The Guarantee might be suspended, modified or voided under certain circumstances, including:
- Events beyond our control, such as natural disasters and interruptions to your power supply.
- Factors such as shading from neighbouring objects and/or buildings, excessive roof pitch and certain roof designs that may physically impact solar electricity generation.
- Unauthorised changes or damages to the solar system.
While short-term weather changes can impact solar electricity generation, the Guarantee considers annual performance, which balance out these variations.
The Guarantee ends with your contract.
If you buy out the system early and/or terminate your contract, the Guarantee will cease to apply.
Our Energy Hub simplifies EV charger installation by eliminating the need for extensive installation work.
- It comes preinstalled with all necessary cables and connections to your home’s main Distribution Board (DB).
- It includes a dedicated space for essential EV charging safety components.
- With these pre-installations, most of the EV charger setup is already done.
- Simply add an EV charger circuit breaker and residual current circuit breaker (RCCB) from us, and your EV charger can safely tap power directly from the Hub.
By integrating your EV charger with our smart meter, you can potentially charge cheaper and faster.
- Solar-first charging – Pioritises solar electricity when available, reducing your reliance on utility supply and lowering your electricity bill.
- Dynamic load charging – Directs all available power to the charger when possible, allowing for faster charging.
Note: These features are currently compatible with our Huawei inverters and Huawei EV chargers.
Dynamic load charging allows your EV to charge at the highest available power without exceeding your home’s electrical limit. It continuously monitors your home’s power usage and adjusts the charger’s power output accordingly to prevent overloading.
- When home power usage is low (e.g., no one is home), more power is redirected to your EV for faster charging.
- When other appliances are in use, charging power is automatically reduced to avoid power trips.
- Each home has a main circuit breaker limit set by TNB.
- If total power consumption exceeds this limit, the power supply trips.
- Most EV charger installations set a fixed charging limit to prevent this. This means your charger is permanently capped at a lower power level, even when more power is available.
- Dynamic load charging adapts in real-time, allowing your EV to charge at maximum capacity whenever possible, while still ensuring home electrical safety.
- The required safety components based on your EV charger’s specifications.
- Cabling from the Energy Hub to your EV charger.
- EV charger specifications vary based on brand and model.
- Some car manufacturers even bundle their own EV chargers, which may have unique specifications.
- To accommodate these, we provide flexibility instead of preinstalling components that may not be compatible.
Yes, but only for Huawei EV charges currently, for both single-phase and three-phase chargers.
Three-phase chargers provide higher power capacity, allowing for faster charging than single-phase chargers. However, charging speed also depends on your EV’s onboard charger – if your car can only accept single-phase charging, using a three-phase charger won’t speed it up.
- When paired with a Huawei inverter and our preinstalled smart meter, dynamic load charging is enabled.
- Huawei is also a trusted brand, known for reliable and high-quality energy solutions.
Yes, basic charging functions will work. Dynamic load charging may not be available, depending on the EV charger brand.
No. The Energy Hub is covered by warranties, and unauthorised modifications could void them. Additionally, using subpar components could be safety hazards and/or cause power trips.
We offer three EV charging solutions, with pricing determined based on your selected option and further discussion to match your needs.
- Full – We supply and install both the Energy Hub and a Huawei EV charger.
- Flexible – We supply and install the Energy Hub, while you provide your own EV charger.
- Essential – We install the necessary safety components and wiring, and you handle the EV charger installation separately.
Yes, as long as:
- You own a landed home in the Klang Valley
- Your name is both the property title and TNB bill
- Your roof is structurally sound, free from water and termite damage
- There is sufficient space available on your roof
No, but for optimal savings, a TNB bill of RM300 and above is ideal.
- Home visit & NEM eligibility check
- Proposal acceptance & NEM approval
- Installation
- TNB activation
- Everyday savings!
The process typically takes 4 to 8 weeks. This includes obtaining the necessary approvals from SEDA and TNB, which we handle for you.
The following components make up our Next-Gen Solar panel system:
| Component | Make and Model | Key Features |
|---|---|---|
| Emit Digital Energy Hub | Engineered by Emit Solar | √ Quick EV charger setup √ Zero export √ Proprietary monitoring √ Advanced safety |
| Future-Ready Inverter | Huawei SUN2000 | √ High conversion efficiency √ Intelligent AFCI protection √ Battery System compatible Product specs |
| Latest N-Type ABC Panels | Aiko Comet 2U | √ 650w Panels √ Unmatched savings per sq ft √ Shade Optimisation Product specs |
- We mount the solar panels on your roof using industry-standards methods.
- The inverter and Emit Digital Energy Hub are placed outside your home, as close as possible to your home’s electricity distribution board (DB).
- Proper wiring connections are made between all components.
We do not recommend placing these components inside your home for several reasons:
- Heat dissipation: Open spaces keep your inverter cooler for better performance and longer life.
- Accessibility: Easier maintenance without disrupting the household
- Future-proof: Easily integrate an EV charger or batteries in the future.
Installation generally takes up to 8 hours, subject to site and weather conditions.
We do not conceal cables within walls. However, all cables are neatly organised and housed in industry accepted trunking.
Our 30-Day Installation Guarantee ensures that we install your solar panel system within 30 days, helping you meet the 30 April 2025 deadline to qualify for the SolaRIS cashback.
We guarantee that your system will be installed in time to meet the SolaRIS deadline, but approval of the cashback is subject to the SolaRIS terms and conditions.
The 30-day period starts after both of these conditions are met:
- You accept our proposal.
- You submit all necessary documents for your NEM application, with all documents complying with SEDA’s requirements for NEM applications.
For more information on NEM, click here.
We will do our best to help you resolve the issue. Do note that:
- If SEDA denies your application because you are not eligible for NEM, we will not be able to proceed with installation and the Guarantee will no longer apply.
- If denial is due to an error on our part, the Guarantee remains valid.
We will need to wait for updates from the government and/or relevant authorities on new quota allocations or other incentives. This would, however, delay the process and void the Guarantee.
If your system isn’t installed within 30 days from the above-mentioned start date due to a failure on our part, will will provide you with a RM500 rebate. The rebate is limited to the first 100 customers who meet the eligibility criteria.
- Rent-to-Own: Refunds on your payments until the full rebate amount is applied (processed in 7-14 days, depending on your bank).
- Outright Purchase: A discount on your purchase price.
Only those who register their interest and book a home visit between 24 February and 15 March 2025 are eligible. Do note that slots for home visits are available on a first-come-first-served basis.
The SolaRIS cashback requires your system to be activated by 30 April 2025. The process involves multiple steps:
- Home visit & NEM eligibility check
- Proposal acceptance & NEM application to SEDA
- Installation after NEM approval
- NEM meter application to TNB
- TNB activation
To ensure you have the best chance of qualifying, we need to ensure that there is enough time to complete all steps.
Yes, but if your proposal is over 14 days old, it is no longer valid. In this case:
- We will provide you with an update proposal,
- You must accept the update proposal, and
- You must submit all necessary NEM application documents (complete and in compliance with SEDA’s requirements) by 20 March 2025.
If you need any assistance, please contact us via WhatsApp.
Yes it does, however, it is subject to Emit Solar’s standard installation methods and terms and conditions. Any non-standard installation requests would impact the timeline and void the Guarantee.
Unexpected issues discovered on site – such as pre-existing roof conditions including leaks, structural issues or cracked/brittle tiles – would make it unsafe to proceed with installation and therefore void the Guarantee.
Yes, you can monitor your system’s performance through the inverter app.
Yes, 24/7 monitoring is provided with our rent-to-own plan. Our proprietary AI-powered system offers proactive alerts and performance analytics that help us ensure optimal system performance and maximise savings.
- If we detect an issue: We will troubleshoot remotely or schedule an on-site inspection and necessary repairs.
- If you detect an issue: Call us anytime at 03-97793006 for support.
Yes, maintenance is essential to realise the full savings potential of your system throughout its lifespan.
- Health checks ensure that all components are functioning optimally, maintaining the system’s peak performance.
- Proper maintenance reduces wear on key components, extending the system’s life and ensuring consistent solar electricity generation over time. It also ensures that warranties remain valid, covering necessary repairs or replacements.
- Cleaning prevents dust, debris, and other obstructions from reducing the system’s solar electricity generation.
Yes, we offer maintenance services, provided at no extra cost with our rent-to-own plan and at a fee for outright purchases.
Services such as panel cleaning and checking and fixing wiring connections currently cost approximately RM500 – RM750 per year. Please note that rates may change over time.
| Rent-to-Own | Outright Purchase | |
|---|---|---|
| Emit Solar Workmanship Warranty | 2 years | 2 years |
| Panel Product Warranty | 15 years | 15 years |
| Panel Performance Warranty | 30 years | 30 years |
| Inverter Warranty | 10 years | 10 years |
Warranty claims are subject to Emit Solar and manufacture terms and conditions.
Our workmanship warranty covers any damages caused solely by installation.
We do not offer the option to upgrade or downgrade the solar system during the contract period. This helps maintain the optimal performance and reliability of the system.
The panels can give your property’s value a boost. And relocating them can be tricky on the safety and performance fronts. If you’re still set on moving the system with you, we’re with you every step of the way, but do be aware that a relocation fee applies.
Pass them on to the new owner. If it works out, let us know because we’d need to update the contract.
We’ll go by the contract exit terms outlined in the next query.
If you decide to end your contract:
- Within the first 5 years, you can settle the remaining contract balance.
- After 5 years, you have the option to buy out the system as is. The price will be determined based on the specific year you choose to buy.
Based on current policies, changes to your system size are not permitted under the 10-year Net Energy Metering (NEM) contract. As such, it’s important to ensure that the size you choose meets your future needs.
You can transfer ownership to the new homeowner. Please note that this is subject to the approvals and policies of the government and other relevant authorities at that time. If you’re on our rent-to-own plan, please notify us of your intention as this transfer will affect your rent-to-own contract.
You can choose to dismantle the system and reinstall it at your new home. Do note, it would be subject to NEM quota availability and installation feasibility.
The following contract exit terms apply:
- Within 5 years: You can settle the remaining contract balance.
- After 5 years: You have the option to buy out the system as is. The price will be determined based on the specific year you choose to buy.
You will receive two bills monthly:
- One from TNB for your electricity usage
- One from Time Energy for the Emit Solar system
Your contract commences on the date your system is commissioned (power on).
Straight to your inbox via the email address you provided to us.
Your bills are due 7 days from the date of issuance. Please note that we issue bills monthly and in advance.
Payments are automatically deducted via Auto-Debit or Direct Debit from your designated credit card or bank account on the due date.
- Rent-to-Own – two bills monthly:
- TNB bill: For your electricity usage.
- Time Energy bill: For your Emit Solar system.
- Outright Purchase – TNB bill for your electricity usage.
Yes, you can. We will request for your Tax Identification Number for this purpose.
Straight to your inbox via the email address you provided to us.
Your bills are due 7 days from the date of issuance. Please note that we issue bills monthly and in advance.
- Rent-to-own: Automatically deducted from your designated credit card or bank account each month via Auto-Debit or Direct Debit.
- Outright purchase: The full purchase price can be paid for in cash or via 0% credit card EPP:
| Bank | 0% EPP Duration Options |
|---|---|
| Affin Bank | 6 / 12 / 24 / 36 / 48 / 60 months |
| AmBank | 6 / 12 / 18 / 24 / 36 / 48 / 60 months |
| CIMB Bank | 6 / 12 / 24 months |
| Hong Leong Bank | 12 / 24 / 36 / 48 / 60 months |
| HSBC | 6 / 12 / 18 / 24 / 36 months |
| Maybank | 6 / 12 / 18 / 24 / 36 / 48 / 60 months |
| Public Bank | 6 / 12 / 18 / 24 / 36 / 48 / 60 months |
| UOB | 6 / 12 / 18 / 24 / 36 / 48 months |
| RHB | 6 / 12 / 18 / 24 / 36 / 48 / 60 months |
| Standard Chartered | 6 / 12 / 18 / 24 / 36 months |
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